"Service Provider" - Mr Jeff LLC, a limited liability company, provides Amazon account management and optimization services outlined in this Agreement to the Client.
"Client" - Individual or Business entity procuring services from Mr Jeff LLC under terms outlined in this Agreement.
The Service Provider offers the following services. The successful provision of each service is confirmed by the fulfillment of the conditions specified below.
2.1. Full Reinstatement (Amazon Seller Account): A comprehensive service to unblock or unsuspend an Amazon Seller Account by preparing and submitting appeals, managing communication with Amazon, and executing a multi-level escalation strategy.
Confirmation of Successful Provision: An official letter from Amazon confirming that the account has been successfully reactivated or that selling privileges have been restored.
2.2. ASIN Reinstatement: A service focused on unblocking a specific product listing (ASIN) that has been suspended or removed due to policy violations, complaints, or other issues.
Confirmation of Successful Provision: The specified ASIN is unblocked and the listing is restored to active selling status on Amazon.
2.3. Blocked Balance Withdrawal: A service to facilitate the withdrawal of funds held in a suspended or deactivated Amazon Seller Account when reinstatement is not pursued or has failed.
Confirmation of Successful Provision: The successful disbursement of the client's blocked funds from the Amazon account to the client's designated bank account.
2.4. One Appeal Letter Reinstatement: Drafting a single, customized professional appeal letter (Plan of Action - POA) for the Client to submit to Amazon in response to an account or ASIN suspension.
Confirmation of Successful Provision: Delivery of the complete appeal letter in the agreed-upon format (e.g., PDF).
2.5. Video Verification Preparation: A consultation service to prepare the Client for an Amazon video verification call, including providing a checklist of documents and a list of expected questions.
Confirmation of Successful Provision: Delivery of the video verification preparation materials (checklist, question list) to the Client.
2.6. Call Amazon Support Service: A service where the Service Provider calls Amazon Support on the Client's behalf to clarify issues, inquire about case status, or obtain information about a suspension.
Confirmation of Successful Provision: Delivery of a summary or report of the call with Amazon Support to the Client.
2.7. 30-Minute Consultation: A one-on-one advisory session to provide professional answers and strategic advice on any aspect of the Amazon business.
Confirmation of Successful Provision: The completion of the scheduled 30-minute consultation call.
2.8. LLC Creation: A comprehensive service to register a Limited Liability Company (LLC) in the United States, including obtaining an EIN and providing a Registered Agent and business address.
Confirmation of Successful Provision: Delivery of the complete LLC registration documents and the official EIN confirmation letter to the Client.
2.9. Fintech Bank Account Setup: A service to open a business bank account for the Client's LLC with a US-based fintech bank suitable for e-commerce.
Confirmation of Successful Provision: Transfer of access credentials for the newly created and active bank account to the Client.
2.10. ITIN Registration Service: A service to register for an Individual Taxpayer Identification Number (ITIN) with the IRS for non-US residents.
Confirmation of Successful Provision: Delivery of the official ITIN confirmation letter from the IRS to the Client.
2.11. LLC Report: Preparation of a full package of annual accounting reports for a US-based LLC (including P&L and Balance Sheet) ready for tax filing.
Confirmation of Successful Provision: Delivery of the final, complete financial report package to the Client.
2.12. Amazon Seller Account Registration (on existing LLC): A service to register a new Amazon Seller Account for a Client who already has an established LLC and bank account.
Confirmation of Successful Provision: Transfer of access to a fully verified and active Amazon Seller Account to the Client.
2.13. Listing Creation & Optimization: Creating a new or optimizing an existing Amazon product listing with a focus on SEO, keyword ranking, and conversion rate.
Confirmation of Successful Provision: The direct implementation or optimization of the product listing within the Client's Amazon Seller Central account.
2.14. Amazon Business Blueprint (Basic/Elite): A strategic consulting report and plan for launching or scaling a business on Amazon, including cost analysis, competitor research, and financial forecasting.
Confirmation of Successful Provision: Delivery of the final Amazon Business Blueprint report in PDF or an equivalent document format.
2.15. Amazon PPC Audit: A one-time audit of a client's Amazon PPC advertising account to identify issues and provide recommendations.
Confirmation of Successful Provision: Delivery of the PPC audit report with findings and recommendations.
2.16. Amazon PPC Launch: A service to set up and launch a new Amazon PPC advertising strategy from scratch, including campaign structure, keyword research, and initial optimization.
Confirmation of Successful Provision: The completion of the initial 30-day launch period and delivery of the final launch report.
2.17. Amazon PPC Launch & Optimization (Monthly): A comprehensive monthly service that includes the initial PPC launch followed by continuous weekly management and optimization of all ad campaigns.
Confirmation of Successful Provision: The completion of each monthly service period, confirmed by the delivery of a monthly performance report.
The Service Provider delivers tailored tools and resources to support the Client's goals for each service requested. Nonetheless, it's important to note that the ultimate outcomes are contingent on the discretion of external entities, such as Amazon or relevant government bodies. Functioning strictly as an experienced consultant, the Service Provider's role is to furnish the Client with personalized appeal letters, account management documentation, and other materials as described in Section 2. It's crucial to understand that all final decisions regarding the account or applications rest exclusively with Amazon or the respective governing body.
Furthermore, the Client acknowledges and agrees that the Service Provider is not a law firm or a certified public accounting (CPA) firm. The services provided, including but not limited to LLC creation, report preparation, and account reinstatement appeals, are administrative, technical, and consultative in nature, based on the Service Provider's specialized experience with the Amazon platform. The Service Provider does not offer or provide legal advice or certified tax advice. The Client is solely responsible for consulting with a qualified attorney or CPA for any legal or tax matters. Any information or materials provided by the Service Provider are for informational purposes only and should not be construed as legal or financial advice.
For Services that involve document drafts, application processing, or appeals relying on a decision from Amazon or other third parties, the Client remains entitled to service replacement or refund eligibility only after FOUR (4) complete, compliant attempts by the Service Provider at achieving the defined purpose of each such procured Service. Amazon response delays exceeding 21 days for each compliant attempt will not count towards this four-attempt limit before a refund or replacement may be claimed by the Client.
The Client understands and agrees to the following when using the Services:
5.1. The Services must only be used for lawful purposes compliant with this Agreement. Any use of Services by the Client that violates Amazon's terms of service, state, or federal laws constitutes a breach of this Agreement.
5.2. The Service Provider reserves the right to modify, suspend, or discontinue the Services at any time. The Service Provider may also change and modify the Terms and Conditions in this Agreement. For any material changes, the Service Provider will make a reasonable effort to notify the Client. Continued use of the Services after any changes represents the Client's consent and acceptance.
5.3. The Client may qualify for a refund or replacement of unsuccessful Services subject to the guidelines outlined in the Refund Policy stated in Section 8.
5.4. While availed Services are in progress, the Client agrees to refrain from directly contacting Amazon or taking any independent actions related to the case being handled by the Service Provider, UNLESS expressly directed in writing to do so. Taking direct actions invalidates all failure, replacement, and refund protections provided under this Agreement.
5.5. The Client agrees to provide the Service Provider's designated teams with access to relevant accounts to facilitate the procured Services, at the Client's sole discretion, via either Child User permissions on Amazon Seller Central or by directly sharing remote access (e.g., VPS/VDS). If the Client chooses to provide direct remote access, the Client assumes ALL risks and liabilities related to the handling of account data.
5.6. The Client's failure to respond promptly (within 72 hours) to requests for information may cause the order to lose priority processing and may void any service guarantees. Services where the Client ceases communication for over 21 days may be designated as abandoned and permanently canceled with NO refund applicable.
5.7. Reselling, repurposing, or commercially benefiting from any deliverables, tools, or appeals supplied as part of procured Services is explicitly PROHIBITED. All materials provided are licensed ONLY for use by the purchasing Client on the specified account.
Any delivery time estimates are for general informational purposes only. Actual processing times vary greatly depending on the queue volumes and the complexity of the client's specific issue. The Service Provider does not provide guaranteed turnaround timeframes.
7.1. This Agreement shall be governed under the laws of the State of Delaware.
7.2. Any disputes related to this Agreement will be resolved first through mediation, followed by binding arbitration in accordance with applicable State and Local laws.
8.1. Procedure and Timing: Refund requests must be submitted by email within 30 days from the date the Service is deemed unsuccessful according to the terms of this Agreement (e.g., after the 4th unsuccessful attempt where applicable). Approved amounts will be credited back to the original payment method.
8.2. Eligibility: Refund eligibility depends on the Service Provider's failure to supply the paid-for tools or achieve the "Confirmation of Successful Provision" as defined in Section 2, after the number of attempts specified in Section 4 has been exhausted.
8.3. Specific refund terms for each Service:
8.4. Chargeback Policy: The Client agrees that the sole remedy for any refund requests is the Refund Policy set forth in this Section 8. The Client agrees not to file a payment dispute or chargeback through their credit card provider, bank, or payment processor (e.g., PayPal, Stripe, etc.) for reasons related to service outcomes that are governed by this Refund Policy. Initiating such a chargeback will be considered a breach of this Agreement. In the event of a chargeback, the Client agrees that this Agreement and proof of service delivery (as defined in Section 2) will be used as evidence of the Client's acceptance of these terms.
If any clause of this Agreement is found to be unlawful or unenforceable, the remainder of the Agreement will continue to be in full force and effect.
This Agreement becomes legally enforceable upon acceptance by Client through either:
9.1. Written signature and return to Service Provider
9.2. Checking a consent box on the Service Provider's website or payment platform.
9.3. Issuing payment for any Service through Service Provider's integrated payment platforms.
