Amazon related account suspension is one of the most confusing and frustrating issues sellers face.A client contacted us after receiving a sudden Amazon seller account deactivation notice. The reason? Alleged connection to another account that had violated Amazon policies.
The most confusing part?
The client had no idea what this “related” account was. He was confident it was a mistake, but while trying to understand what happened, his funds were frozen and all sales activity stopped. He turned to us for a fast, professional solution.
We started with a one-on-one consultation to understand the full situation.
During the call, we discovered a key detail:
The client had used a third-party service to register his business and rented a virtual business address from them for his Amazon account.
Our team suspected the issue was tied to that address.
After deeper investigation, we confirmed it:
Another seller using the same rental service had also registered an Amazon account with the same business address.
As a result, Amazon linked the two accounts together. Once the other account (owned by a different seller) was deactivated due to a policy violation, Amazon automatically suspended our client’s account as a “related” one, even though he had no connection to it.
This common scenario — multiple sellers using the same address service often triggers false related account suspensions.
Our mission was clear: prove that the suspended accounts were not connected and demonstrate that the issue stemmed from a third-party service provider.
Here’s how we built a successful Amazon appeal for related account suspension step by step:
We contacted the virtual address rental provider and requested a formal confirmation letter stating that our client had rented the business address through their service. This was the first piece of evidence showing that the same address may have been used by multiple unrelated clients.
We compiled a professional appeal package that included:
This documentation was aimed at showing Amazon that our client had no connection to the other account.
We submitted the appeal through Amazon Seller Central. However, it was initially rejected due to "insufficient evidence."
Rejection due to “insufficient evidence” is very common in Amazon related account suspension cases — in fact, over 80% of first appeals are denied for this exact reason. Amazon’s system often demands multiple layers of verifiable proof and a logically structured explanation before reconsidering the case.
That’s why we didn’t stop there. We knew the case was winnable — it just needed stronger documentation.
We revised our strategy and added new supporting documents to reinforce the case:
We then resubmitted the appeal with all updated evidence.
Within a few days of submitting the revised appeal, Amazon reviewed the case, removed the suspension, and reinstated the account.
The client regained full access to their seller account, and all withheld funds were released.
Most importantly, the business was back on track — and our client could resume selling on Amazon with confidence.
After regaining access to his account, the client left a positive review about his experience cooperating with the Mr. Jeff team:
Amazon’s automated systems often link accounts based on shared data such as:
Even if you’re not operating multiple Amazon accounts, using shared services or overlapping details can lead to account linkage — and trigger a related account suspension.
If your account has been suspended, don’t risk it with trial-and-error. Let professionals take over.
Here’s why that’s important:
Dealing with a suspension can feel overwhelming — but you don’t have to face it alone.
Get the Mr. Jeff team of professionals on your side — and get back to selling fast.
Our team is made up of experienced Amazon specialists who know the platform inside and out.
The results speak for themselves:
We treat every case individually. Every appeal is custom-written to match your specific suspension reason, backed by strong, case-specific documentation. This personalized approach significantly increases your chances of fast and successful reinstatement.
You’ll be assigned a dedicated account manager who will guide you step by step through the entire reinstatement process, from case evaluation to final resolution.
We work on your case until your account is reinstated — no matter how many submissions it takes, with no extra fees.
Click the “Get Consultation” button, submit your request, and get a free consultation with our expert.
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