Double Suspension: UK & USA Amazon Account Reinstatement Case

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🚫 The Challenge

A seller reached out to us after experiencing a major disruption: both her Amazon USA and UK accounts were suspended.
It all began when Amazon requested a video verification for her USA account. She completed the verification and submitted all identity documents as asked. But instead of approval, she received a shocking response — her account was suspended for alleged illegal activity.

Without further explanation, Amazon immediately suspended her UK account as well, citing it as a “linked” account.
Left in the dark and with no clear path forward, the seller tried to appeal on her own, but her efforts were unsuccessful.

That’s when she came to Mr. Jeff.

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🔍 The Investigation

Our team launched a thorough investigation into both accounts. After reviewing her account history and all documents she had previously submitted, we uncovered the real issues:

• ⚠️ The UK account had failed verification due to mismatched data
• ⚠️ The USA account was then flagged and suspended as a “linked account”

This case was more than a simple suspension — it required a well-planned legal strategy and a step-by-step escalation approach.

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🚀 Our Solution

We implemented a multi-level reinstatement strategy:

1. Documented Strong Appeals — We prepared clear and compelling appeals for both marketplaces, including the seller’s passport, bank statement, and business registration.
2. Direct Contact with Amazon Support — We provided additional evidence and clarification to support her case.
3. Filed a Complaint to the BBB — This added external pressure for resolution.
4. Executive-Level Escalation — We contacted Amazon’s executive team with a concise legal summary and a request for high-priority review.

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At this point, Amazon asked the seller to go through a new video verification. We quickly scheduled a prep call with her, walking through everything she needed to know and do to avoid mistakes.
She followed our step-by-step guide, completed the video verification the same day — and just a few hours later, her USA account was reinstated.

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Right after that, we submitted a final appeal for her UK account, and within 48 hours, it was reinstated as well.

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✅ The Result

1. Thanks to the right strategy and proper verification guidance, the US account was successfully reactivated.
2. Following the next appeal, the UK account was reinstated within 48 hours.
3. Our client regained access to both accounts and is now successfully continuing her Amazon business.

After the reinstatement, Sara shared her feedback about working with Mr. Jeff on TrustPilot.

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🚨 Need Help Reinstating Your Amazon Account?

Get the Mr. Jeff team of professionals on your side — and get back to selling fast.

✅ Expert Team
Work with former Amazon Seller Performance staff and seasoned Amazon sellers who know how to navigate the system from the inside.

✅ Tailored Solutions
We don’t use templates. Every appeal is custom-written to address your unique suspension reason, supported by strong documentation.

✅ Full Support
You’ll be assigned a dedicated account manager who will guide you through the entire reinstatement process.

✅ Unlimited Revisions
We work on your case until your account is reinstated — no matter how many submissions it takes, with no extra fees.

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📍 Get a Free Expert Case Review

‍We’ll review your case, identify the real reason for the suspension, and explain exactly what’s needed to get reinstated.

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